EXCHANGES, RETURNS AND SHIPPING
EXCHANGES, RETURNS AND SHIPPING when making an order ONLINE:
EXCHANGES:
We will exchange items returned in their original packaging in an unused, undamaged and unsoiled condition within 14 days of receipt. IN ALL CIRCUMSTANCES POSTAGE MUST BE PAID FOR BY THE CUSTOMER. In the event that the items are being returned due to a fault in manufacture or because we have sent an incorrect item no delivery costs will be charged. For hygiene reasons, tights and socks cannot be exchanged.
RETURNS:
You have 28 calendar days to return an item from the date you received it. All items must be returned in their original packaging in an unused, undamaged and unsoiled condition. Once we have inspected the shoes or garments, we will immediately notify you on the status of your refund. We will refund the total cost of the items but not the delivery charges.
PLEASE NOTE we do not provide a “trying on” service via the website unless pre-arranged between ourselves and the customer. When purchasing multiple BALLROOM and LATIN shoes in the same brand and style but different sizes/heels/colours, a restocking fee of £5.00 will be charged for the additional pairs when returned (if ordering 2 pairs, the charge will apply to the second pair, if ordering 3 pairs the charge will apply to the second and third pair). Likewise, if multiple shoes are ordered in the same size and same heel but you want to look at styles, the second, third etc pair will incur a £5.00 re-stocking charge. As a small Specialist Independent Business this is not financially viable for us and we hope you understand our position on this. Any sum debited to us from your credit card will be credited to your account. In the event that the shoes or garments are being returned due to a fault in manufacture or because we have sent an incorrect item, no postage or restocking fee will be charged.
WE DO NOT REFUND “MADE TO ORDER” ITEMS, however in some individual cases, we will offer an exchange. For hygiene reasons, tights and socks cannot be exchanged.