We will exchange items returned in their original packaging in an unused, undamaged and unsoiled condition within 14 days of receipt. ALL DELIVERY CHARGES MUST BE PAID FOR BY THE CUSTOMER. In the event that the items are being returned due to a fault in manufacture or because we have sent an incorrect item no delivery costs will be charged.
You have 28 calendar days to return an item from the date you received it. All items must be returned in their original packaging in an unused, undamaged and unsoiled condition. Once we have inspected the shoes or garments, we will immediately notify you on the status of your refund. We will refund the total cost of the items but not the delivery charges. A restocking fee of £5.00 will be charged for this service. Any sum debited to us from your credit card will be credited to your account. In the event that the shoes or garments are being returned due to a fault in manufacture or because we have sent an incorrect item, no postage or restocking fee will be charged. WE DO NOT REFUND “MADE TO ORDER” ITEMS, however in some individual cases, we will offer an exchange.